Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase. If you experience any issues with your order, please review our refund policy below:

Eligibility for Refunds

We accept refund requests under the following conditions:

• Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of delivery with clear photos or videos as proof. We will offer a replacement or full refund at no extra cost.
• Wrong Item Received: If you receive an incorrect item, please reach out to us within 7 days of delivery, and we will arrange a replacement or refund.
• Lost Packages: If your order does not arrive within 30 business days from the shipping date, you may request a refund or reshipment.

Non-Refundable Situations

• Change of mind or buyer’s remorse
• Incorrect shipping address provided by the customer
• Delays caused by customs or other shipping disruptions beyond our control

How to Request a Refund

To request a refund, please email us at avr_pr@icloud.com with your order number and supporting evidence (photos/videos for damaged items). Our team will review your request within 48 hours and provide the best resolution.

Refund Processing

Approved refunds will be processed within 5-7 business days, and funds will be credited back to your original payment method.

If you have any questions, feel free to contact our customer support team—we’re here to help!